My focus is to help you become a super hospitality industry professional. Be it in Hotels, Pubs, Clubs, Restaurants, Taverns, Bars, Bistro's, Motels or B&B's, I'd like to ignite a fire inside you and help you develop a passion for this extraordinary industry. I have learned that passion and purpose are the main ingredients in the recipe for success in the hospitality jndustry. When preparation and persistence are added, ordinary people can achieve extraordinary things. Max is recognised by peers and clients alike as one of the world's top marketers and speakers. Speaking Industry legend Dottie Walters includes Max in the top ten best marketers in the world.
Ken Hoffman is a restaurant and hospitality expert with over 30 years of experience leading four of the world’s favorite chains. Hoffman and his expert advice are featured in many publications, textbooks and videos. One textbook,“Principals of Operational Management” features Ken Hoffman’s leadership strategies,cost saving techniques and profit promoting plans, and is used in most master degree programs around the world. Kenneth Hoffman also is a certified business consultant and Founder of InternationalRestaurant & Hospitality Consulting Group, motivational speaker, corporate CEO (restaurant chain) certified forensic witness expert for the hospitality industry and Board Members of HTE Investments, (Equity Company), KickinLickin Cancer.org (Non Profit Organization) and Vice President of his HOA.
Jonathan Low brings with him 20 years of professional and global hospitality experiences, having traveled widely to more than 35 countries and 125 cities in Europe, United States, Asia Pacific and the Middle East. He was the former Area Director of Sales, Parkroyal Hotels & Resorts and Area Director of Revenue Management with Renaissance & Marriott Asia Pacific before embarking on the training and coaching journey with PowerUp Hospitality Success, an affiliate company of PowerUpSuccess.com and Medianetic Sdn Bhd, in catering to the learning and development needs of the hospitality industry. He has conducted numerous hospitality sales and marketing, revenue management, customer service and communications programs. A powerful international trainer, coach and speaker, he has successfully delivered his high energy, fun and greatly engaging programs to international participants in Beijing, Bangkok, Bali, Jakarta, Jogjakarta, Surabaya, Kuala Lumpur and in Malaysia, helping well-known global hotel groups and multinational corporations improved their performance, productivity and profitability.
For nearly four decades, marketing visionary Tom Feltenstein – undisputed champion of the innovative Neighborhood Marketing and Strategic Four Walls Hospitality concept – has taught companies to think big and act locally. He espouses the mantra that everything you need for success can be found within your own four walls. Tom is the CEO and founder of Power Marketing Academy, a leading consulting firm that educates businesses in the retail, hospitality and service industries. Power Marketing Academy conducts clinics, seminars, strategy sessions, and trainings. It also offers a wealth for marketing resource materials, including books, DVDs, CDs, and White Papers.
Craig Kitch began his professional life as a broadcaster, where he learned the power of the spoken word. He took those skills with him into the hospitality industry where he had a very successful career for over 20 years. Working in hospitality, Craig developed the skills necessary to pull teams of people together and lead them to accomplish ambitious goals. He eventually became a “turn around specialist”, using those skills to remedy problematic hotels. Craig's dynamic personality and engaging speaking style will leave you fired up and ready to pursue your work with a new level of enthusiasm and commitment.
With over 18 years of experience as a hospitality executive and meeting planner, Dallas provides an array of consulting services from site selection and hotel negotiation for groups and organizations, to sales and marketing consulting for hotels and conference centers. Dallas has been published in numerous Business Journals offering practical advice to help those forging into this sometimes overwhelming arena. She has also been known to speak to organizations on networking for business, customer service, event planning and the Power of saying "Yes". Many people who find themselves planning an event do not consider this as their primary responsibility. This site will offer you information to help you collaborate with one of the hospitality's industry leaders to help you save time and money.
Noted speaker and trainer Rosemarie Rossetti, Ph.D. understands the hospitality industry from the perspective of someone who uses a wheelchair. Guided by her personal experiences, extensive travels, and keen insight, take a roll with her through sample hospitality facilities to see common problems and challenges that design, layout, and materials present to people with disabilities and people of all abilities. Come away with solutions that provide more accessibility, greater independence, and increased safety for guests. Go beyond the ADA requirements and learn about inclusive design for all guests, regardless of their limitations.
Josephine Ive offers professional talks and demonstrations for conferences, meetings, clubs and groups. Her "By Jeeves!" presentation lasts for about 50 minutes with time for questions about butlering at the end. To try to reduce Josephine Ive's colourful culinary career into a profile of a page or two is rather akin to attempting to condense the recipe for a pot au feu to a couple of paragraphs, because this lively English-born lady, who's been resident in Australia since 1987, is a lady butler; an internationally-recognised trainer of butlers and luxury yacht stewards ,an expert on the elegant art of table napkin folding, a professional cookery instructor, a trainer and judge in the hospitality industry, a food writer for Australian and international magazines and a successful author.
Ron Kaufman is the world's leading educator and motivator for uplifting customer service and building service cultures.
Author of Uplifting Service (available August 2011) and 14 other books on service, business and inspiration.
Rated one of the world’s "Top 25 Who’s Hot" speakers by Speaker Magazine.
Powerful insights from working with clients all over the world in every major industry for more than twenty years.
Inspiration to leaders, managers and service providers in his high-energy speeches and workshops.
Dr. Dale Henry Author, Educator, Trainer & Speaker Professional Development Seminars. The hospitality industry all over the world has found itself scrambling since 9/11. Serving to our full potential will always be an issue for those who excel in tourism. During the sports season, athletes become champions with great performances. However, the season did not make them great—the off season did. During this session, you will learn how to increase your skill set so that when that winning season comes, your team will be ready!
Leonardo Inghilleri is a recognized expert and author in the service and hospitality industry and a well-known speaker in the area of organizational effectiveness, service excellence, business innovation, process management, and human resources practices. Leonardo is the Executive Vice President and Managing Partner of West Paces Consulting. Established in 2003, West Paces Consulting - a fully-owned, independent subsidiary of The West Paces Hotel Group - is a business consultancy dedicated to organizations desiring to achieve service excellence and use it as a competitive advantage.
Ron Yudd nationally recognized restaurant, food service, and hospitality coach, trainer, speaker, consultant. Baltimore, Washington, DC, Maryland, Virginia Area. Ron Yudd has been President of Points of Profit Leadership Inc. since 1990. He is a recognized expert on developing profit strategies and customer service solutions. Ron provides his clients with the tools for success. He accomplishes this through speaking, seminars, workshops, facilitation, consulting and personal coaching and mentoring.
More than 20 years ago, Amanda launched her speaking career by talking about hospitality, connections that count, leading with the heart, motivating with laughter, and bringing out the best in people. With today's mergers and cross-cultural workplaces, Amanda stresses the importance of creating joyful corporate communities that bring people together productively and profitably. Her thoughtful and intelligent assessment of what it takes to lead, coach, and inspire corporate teams to outstanding results in a range of businesses from healthcare to technology, finance to real estate, energy to hospitality, and insurance to retail has distinguished her as one of the world's most sought-after experts in her field.
Jan is an exciting facilitator, speaker and trainer for both national and international corporate and non-profit organizations.or the past thirteen years, she has provided consulting expertise to numerous industries including, hospitality, entertainment,
for companies such as The Walt Disney Company and its subsidiaries, Universal Studios Hollywood, Nestle USA, Mirage Resorts Inc., Westin and Sheraton Resorts, Caesars Palace Entertainment Company, Princess Cruises, Mastro’s Restaurants, ESPN Zone, Azul Hospitality Group, and Pechanga Resort and Casino.
As both an inspirational speaker and business consultant, Barbara has two objectives: to help individuals define success, live an on-purpose life and Dream Big! and to help organizations and business owners out-service, out-smart and out-sell the competition.
Her high energy, entertaining and interactive style combined with her idea-packed programs have earned her high marks and repeat business from associations, corporations, and entrepreneurs in nearly every industry segment including: financial services, healthcare, hospitality. Specializing in hospitality, customer service and sales, Barbara draws upon her background as a Vice President and Regional Sales Manager with Bank of America.
Jim Sullivan is a veteran of over 20 years in the hospitality industry as an award-winning trainer and best-selling author. He’s worked for and with companies as distinct as Brinker International, Walt Disney Company, Anchor Foods, and Sam’s Club. Not a “theorist”, Jim is well-known as an industry motivator, trend-spotter and problem-solver. He has built his reputation designing successful sales, marketing, employee incentive and customer service programs for the “Top 200” restaurant, hotel, retail, contract, club and supermarket chains, and over 1,000 independent operators in the industry
Phil Goodman is a speaker, marketing guru, author, researcher and consultant on generational marketing gets results. To Goodman and his associates, demographics are not as important as strategies based on the psychology of individuals. This is what sets him apart from most marketing consultants and researchers. His ability to pinpoint correct campaigns and strategies isn't based upon past events but the current real-world behavior of the Boomer Generation. In 1974, Goodman started the Western Media Corporation, a media and marketing firm specializing in the hospitality industry. During the mid-1980's, he observed a subtle change in consumer media use and spending patterns. This generation, called Baby Boomers consists of the post war babies world wide born between the 19 years of 1946-1964. In the US alone they account for over 76 million people.
Bill Marvin, The Restaurant Doctor, works with good restaurants that want to be great and with managers who want to get their lives back!He is an advisor to foodservice operators around the world, and he is a hospitality speaker. Bill is president of Effortless, Inc., founder of Prototype Restaurants, a consulting and management group and managing editor of Hospitality Masters Press
She is a frequent speaker and trainer for hospitality organizations and associations including presentations to the International Association of Assembly Managers, the Club Managers Association of America, the Rocky Mountain Council of Hospitality, Restaurant, and Institutional Educators (CHRIE), the Hospitality Human Resource Association, HSMAI, the Denver Metro Convention and Visitors Bureau, and the U.S. Olympic Committee FLAME program for young athletes. She currently resides in Highlands Ranch. Kim was the lead author for the textbook entitled An Introduction to Revenue Management for the Hospitality Industry: Principles and Practices for the Real World published by Pearson Prentice Hall. She served as 2008 President of the Denver Chapter of Hospitality Sales and Marketing Association International (HSMAI) and is a two time recipient of their Outstanding Hospitality Ambassador award. She was named one of HSMAI's 2008 Top 25 Most Extraordinary Minds in Sales & Marketing in Hospitality and Travel.
Sheryl Roush is an internationally top-rated inspirational Speaker, Trainer and Coach, known for highly-tailored, high-content, how-to presentations. She was selected Vendor of Choice by the Hospitality Human Resources Association. Audiences are educated, engaged and energized from her topics on positive work environments, communication, teamwork and customer service skills! Clients include associations, corporations, healthcare, hospitality and tourism. A 13-time published author, her books include: Heart of a Woman in Business and Solid Gold Newsletter Design. National Speakers Association Member of the Year in both the San Diego and Greater Los Angeles Chapters. Presidential Citation Award from Toastmasters International for enhancing global leadership and communication.
Billy Taylor has over 20 years of experience as a corporate trainer and motivational speaker. Having spent the first seven years of his career as a star running back for the NFL, Billy has created a series of diverse programs. Created for hospitality based organizations, specializing in the training of procedures, positive management and dealing with conflict, employee customer service and team building plus public speaking and presentation skills both domestically and internationally resulting in a significant reduction of company lawsuits, growing repeat client base, improving customer service scores by minimum 20% immediately and increasing revenues. Ultimately, Billy’s portfolio spans school educational programs to several hotels, destinations and corporations including Fortune 500 companies; ECI Communications and Hunter Douglas to name a few.
Simon Hudson is an internationally recognized public speaker, author, professor and consultant. His presentations combine provocative information with exciting multimedia imagery.Simon Hudson is the Center of Economic Excellence (CoEE) Endowed Chair in Tourism and Economic Development at the College of Hospitality, Retail and Sport Management, University of South Carolina, Columbia.As a speaker in tourism and hospitality, Simon has inspired and educated audiences at small seminars, large conventions and industry AGMs. Over and over again, attendees share what they like about Simon’s presentations: he offers practical techniques they can immediately use.
Mario Ponce is a renowned hospitality professional speaker and the author of the best selling book Waiting on America, whose lessons have been implemented by some of the greatest corporations around the globe such as Hyatt Hotels, Marriott Hotels and Walt Disney World Resorts to name a few. Mario is the embodiment of the hospitality industry, a personable and genuinely enthusiastic expert with over 30 years of experience at the helm of restaurants from globally recognized brands such as The Hard Rock Café Planet Hollywood and TGI Fridays, and operator of numerous award winning private restaurants.
25 years experience in the hospitality industry. As a professional hospitality business trainer, specialising in one to one coaching, mentoring and training, my key focus is in helping you, as owners of independent hotels, conference centres, and restaurants make your businesses more successful and more profitable through increasing sales, controlling costs and improving productivity, to help improve your bottom line.
Pamela Tyree Griffin has successfully and consistently been an enthusiastic, positive and interactive speaker for organizations across the country. She's presented for service and hospitality organizations like the Massachusetts Restaurant Association, student groups like The National High School Journalism Convention and other professional groups like The Property Loss Research Bureau with the same positive results each time!
As a customer service speaker, Holly speaks to audience from the heart, and from 17 years of experience “in the trenches” as a hotel concierge --which is one of the most demanding customer service positions there is. Able to tailor her presentations and trainings to any size audience and any type of event or requirement, Holly’s hospitality training, concierge-level customer service training, keynotes and consulting can transform the way any company does business. Her entertaining delivery results in an experience everyone will rave about. Although Holly’s background is in the hospitality industry – and she is perhaps best known for her hospitality trainings -- her customer service approach is applicable to any industry.
Prabhjot Bedi is an Hospitality Ideator. A process innovator, trainer, and professional speaker, he has worked with the Taj Group of Hotels, conducted training programs for hospitality leaders, launched a National Council Accredited Hospitality Institute as Principal, successfully launched and sold three hospitality businesses.
He now assists hospitality leaders and educators in creating superlative services and products. He also edits the very popular www.hospemag.com - the largest hospitality career e-mag
Micah Solomon is a top speaker and consultant to business on customer service issues and the customer experience. Termed the "New Guru of Customer Service Excellence" by The Financial Post, Solomon is a renowned entrepreneur, business leader, and author. Micah Solomon's techniques and achievements have been featured everywhere from Fast Company and Seth Godin's worldwide bestseller Purple Cow to Wall Street Journal Radio and Inc. Magazine's "Customer Service Makeover" feature.
Most recently, Micah Solomon co-authored Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization which has been recognized as one of the groundbreaking customer service books of recent years.
Tara Paster, President of Paster Training, Inc., is driving the largest private training company dedicated to educating, leading, and impacting the hospitality industry in food safety and responsible alcohol training, raising the bar in setting a high standard of excellence for operations, employees, and processes.With more than 24 years of food industry experience, Tara’s career history includes supervising five dining operations with the Marriott Corporation; Regional Training Consultant for 134 restaurants in Washington, D.C., Maryland, and Northern Virginia; General Manager and District Manager for eight high-volume restaurants in North Carolina; Director of Marketing for H.T. Rose Enterprises, Inc. in New Jersey and Pennsylvania; and Director of Operations for Lake Norman Brewing Company in North Carolina.
Her passion for the hospitality industry continues to assist her in consulting, public speaking and training hoteliers worldwide. With over 25 years of experience, she brings knowledge, experience and enthusiasm and puts it all together in a way that sets her in a league of her own. Janie delivers proven results to her many clients.
